24/7 support

A black and white drawing of a padlock on a white background.

Free Graphic Design

A black and white drawing of a box with a ribbon on it.

Free Standard Shipping

0
The logo for upside down event tents is on a white background.
A pink and black logo for upside event tents
A line drawing of a headset with a microphone attached to it.

(208) 648-2600

info@upsidedowntents.com


FAQ's

FAQs

Frequently

Asked Question

  • What is your return policy?

    Return Policy for Mylar Bags

    At UpsideDown Event Tents LLC, we take pride in delivering high-quality, custom-made products tailored to your unique needs. Due to the nature of custom printing, we are unable to offer refunds or returns on custom Mylar bags or any custom-printed materials.


    Our Commitment to Quality

    Before production, we work closely with you to finalize all design details and ensure your order meets your specifications. We provide proofs for approval, and production only begins once you’ve given the go-ahead.


    Exceptions for Defective Products

    If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will review your case and, if applicable, provide a resolution such as a replacement or credit.


    To initiate a review for defective products, please email us at info@upsidedowntents.com with:


    Your order number.

    Photos of the product and the issue.

    A description of the problem.

    Final Note

    We are committed to ensuring your satisfaction and the success of your brand. If you have any questions or concerns, please don’t hesitate to reach out. Thank you for choosing UpsideDown Event Tents LLC for your custom packaging needs!

  • Why are your prices cheaper than other retailers?

    At UpsideDown Event Tents LLC, we believe premium packaging shouldn’t come with a premium price tag. Through an extremely selective process, we’ve partnered with trusted manufacturers who share our commitment to delivering the highest quality products. These partnerships allow us to offer top-tier Mylar bags and print materials at some of the most competitive prices in the industry.


    By streamlining our supply chain and working directly with manufacturers, we eliminate unnecessary costs, passing the savings on to you without sacrificing craftsmanship or durability. When you choose UpsideDown Event Tents, you get packaging that’s both affordable and exceptional, ensuring your brand stands out while keeping your budget intact.

  • How much is delivery?

    At UpsideDown Event Tents LLC, we make getting your custom Mylar bags simple and cost-effective with free standard shipping included on every order. This service takes into account processing, manufacturing, and delivery, ensuring your bags arrive within 4-8 weeks at no additional cost.


    For businesses that need packaging sooner, we also offer an expedited shipping option for $500. With this service, we prioritize 1,000 bags per design and deliver them to you within 2-4 weeks. This allows you to have packaging on hand while the remainder of your order completes production, so your operations stay on track.


    Whether you choose free standard shipping or expedited delivery, we’re committed to ensuring your custom Mylar bags arrive with quality and reliability. Let us know which option works best for your business!

  • Can I exchange items?

    At UpsideDown Event Tents LLC, we specialize in creating custom-printed products designed to meet your unique needs. Due to the nature of custom printing, exchanges are not possible once an order is produced.


    We work closely with you during the design and approval process to ensure all details are finalized before production begins, minimizing the likelihood of issues. If you have any concerns or questions about your order, please contact us at info@upsidedowntents.com, and we’ll do our best to assist you.


    Thank you for understanding and for choosing us for your custom packaging needs!

Share by: